- This topic has 9 replies, 4 voices, and was last updated 9:44 pm , 02/08 by PR Support.
August 2, 2019 at 10:54 am #6415wolfey88Member
morning, is anyone having problems with the calculator today? when I put my numbers in for bets it does not show the lay part under?
thanks for any helpAugust 2, 2019 at 10:58 am #6417Profile 42Moderator
Hi Wolfey, Have you input all the fields? Back, lay and commission? Also, are you using it with or without integration? I just had a go but can’t replicate what you describe. If you’re not using it directly from the matcher integration link the lay integration does not populate. There is a video on the calculator here. Regards.August 2, 2019 at 11:56 am #6445wolfey88Member
yeah I put in odds on all fields try both from calculator and from the price match finder, basically got the box but nothing drops down when I enter the prices.
I haven’t got it integration point yet.
yeah I have watched the video again no joy.August 2, 2019 at 12:08 pm #6467Profile 42Moderator
Okay, thanks I can’t replicate this myself. Will get support to email you direct with any info they may need such as web browser. Thanks.August 2, 2019 at 12:14 pm #6471wolfey88Member
no problem, I have tried using a few different ways i.e free bet, normall bet all with different odds, stakes and commission on lay bet. nothing seems to happen. from watching the video I assume it should drop down with my lay stake and profit loss?August 2, 2019 at 12:19 pm #6476Profile 42Moderator
Yes this is correct, if you follow the video it should be exactly the same.
You have an email from support to resolve this issue 🙂
Update: developers have identified this is an Internet Explorer specific bug. It will be resolved shortly, in the meantime if anyone experiences this please use an alternate browser.August 2, 2019 at 9:01 pm #6614PR SupportModerator
I am pleased to report this Internet Explorer bug has now been fixed. If you would like to try again it will work.
SupportAugust 2, 2019 at 9:36 pm #6620Dave180279Member
I am putting in Coral but Bet365 is coming up in error.August 2, 2019 at 9:37 pm #6621Dave180279Member
Sorry forgot to put in price matcher … click on Coral however Bet365 come up in errorAugust 2, 2019 at 9:44 pm #6622PR SupportModerator
Thanks, Dave, looking into this for you.
It has now been resolved.
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